FREQUENTLY ASKED QUESTIONS
Click on a question to view the answer. The best way to receive a response to a question not addressed here is to email us.
Do you have a brick and mortar store?
Is ChicagoCop.com an official website of the Chicago Police Department?
I did not receive everything I ordered. Where's my stuff?
If this is not the case and the items missing were not made to order please contact us and we will assist in resolving the matter. The best and fastest way to receive a response is by email. You can email us at email@example.com.
I see an item can be backordered, how long will it take my order to ship out?
If you have any questions regarding a backorder, please send us a message. The best and fastest way to receive a response is by email. You can email us at firstname.lastname@example.org.
I checked my tracking number and USPS shows my shipment status as "Pre-Shipment - Shipping Label Created, USPS Awaiting Item" or "Label Created, not yet in system." It's been a week since I ordered, what gives?
We ship all orders the same or next day. Just because USPS lists a shipment status as “Pre-Shipment – Shipping Label Created, USPS Awaiting Item” or “Label Created, not yet in system” does not mean your item(s) weren’t shipped.
If this is the case you can submit a Find My Missing Mail Claim with USPS 7 Business Days after the label was created HERE. You will need your tracking number and shipping address information. Once the claim is filed USPS will begin searching their system for your package. Once it is found the tracking information will be updated.
Once your claim is filed you can also set up Text & E-mail Updates for your shipment. You will be notified anytime your tracking status is updated. To set this up track your shipment at USPS.com and click “Text & E-mail Updates” just above your Tracking History.
Please keep in mind that we have no control over this situation, and do apologize in advance for this inconvenience. Understand that USPS processes millions of parcels a day and items do get lost or misplaced. The system is not perfect.
My expected delivery date was scheduled three days ago and I haven't received my items. Where's my stuff?
For a table of mail class and expected delivery dates once shipment is scanned into the USPS system see the table below.
|MAIL CLASS||DELIVERY STANDARD||CONTACT USPS CUSTOMER SERVICE AFTER|
|First-Class Mail®||1-3 days (not guaranteed)||5 or more Days from the date of mailing|
|Priority Mail®||1, 2, or 3 days (not guaranteed)||5 or more Days from the date of mailing|
|Priority Mail Express®||1-2 days (guaranteed)||Guaranteed Delivery Date/Time Missed|
|USPS Retail Ground®||2-8 days* (not guaranteed)||14 or more Days from the date of mailing|
|Media Mail®||2-8 days* (not guaranteed)||14 or more Days from the date of mailing|
|Bound Printed Matter||2-8 days* (not guaranteed)||14 or more Days from the date of mailing|
|USPS Marketing Mail®||3-10 days (not guaranteed)||14 or more Days from the date of mailing|
Note: *Except Alaska, Hawaii and US Territories – estimate provided by the postage price calculator.